Human Centred Design
Dan Lockton - ‘Understanding Understanding’
- in Design for Behavioural Change
Elsie Roy - 'When we design for disability, we all benefit' in design for users with discrete needs
Dollar Street - comparison of global family living
Human centred design has its roots in semi-scientific fields such as ergonomics, computer science and artificial intelligence.
The echoes of this past can be noted in international standards such as
ISO 9241-210 “Ergonomics of human-centred system interaction”
which describes human centred design as
“an approach to systems design and
development that aims to make interactive systems more usable by focusing on the use of the system and applying human factors ergonomics and usability knowledge and techniques”
Human centered design aligns user needs with design intent, with acuity & autheticity
ISO 9241-210 specifically recommends
six characteristics:
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The adoption of multidisciplinary skills and perspectives
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Explicit understanding of users, tasks and environments
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User-centred evaluation driven/refined design
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Consideration of the whole user experience
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Involvement of users throughout design and development
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Iterative process.
ISO 9241-210
Ergonomics of human system interaction
Human-centred design for interactive systems
ISO 26800:2011
General Principles of Ergonomics -
approach, principles and concepts
ISO 20282-1:2006
Usability of Products -
Ease of operation of everyday products
ISO 7250-2
Body Measurement -
Data Sets - measure
ISO 7250-1
Body Measurement -
Body Features + Labels
IDEO:HCD method cards
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IDEO Human Centred Design research method cards - aligned to 4 phase project process + 5 elements of user experience
